Hy-Clean FAQs

1. Do you provide your own cleaning supplies and equipment?
   Absolutely! We bring all necessary supplies and equipment to clean your home or office. If you have a preferred vacuum or mop on-site, we’re happy to use it, though we always have backup equipment with us for a thorough and consistent clean.

2. Do I need to be home during the cleaning?
   No need to be present! We only require property access at the agreed time and clear instructions for locking up when we’re finished. However, if possible, we encourage clients to be there at the end of the cleaning to review and ensure complete satisfaction.

3. What if I am not satisfied with the clean?
   HY-CLEAN offers a 100% Satisfaction Guarantee. Should you be unsatisfied, please reach out within 24 hours with details and photos of any issues, and we’ll schedule a follow-up visit at a time that works for you to resolve it.

4. Do you use eco-friendly cleaning products?
   Yes, HY-CLEAN offers eco-friendly cleaning options upon request. Just let us know your preference, and we’ll tailor our supplies to your needs.

5. How can I schedule or change my cleaning appointment?
   Scheduling is easy! Use our online booking form or contact us directly by phone or email. For rescheduling, please notify us at least 48 hours in advance to ensure availability.

6. Is HY-CLEAN insured?
   Yes, HY-CLEAN is fully insured, providing peace of mind for all our residential and commercial clients.

7. How long will the cleaning take?
   The duration depends on the scope of the clean and the property’s size. During booking, we’ll give you a time estimate to help you plan.

8. Do you clean carpets and upholstery?
   Yes, we offer specialized carpet and upholstery cleaning, using techniques and products that ensure deep cleaning, stain removal, and long-lasting freshness.

9. Are your cleaners trained and vetted?
   All HY-CLEAN professionals are fully trained, background-checked, and experienced in delivering premium cleaning services.

10. What’s included in a deep clean vs. a standard clean?
    A deep clean addresses hard-to-reach areas and includes intensive disinfection, while a standard clean focuses on routine maintenance for a spotless appearance. For a more detailed comparison, check out our service page or contact us.

11. Do you offer End of Tenancy cleans?
    Yes, HY-CLEAN provides thorough End of Tenancy cleans, ensuring properties meet landlord standards for move-in or move-out inspections. This includes a deep clean of every area to help you secure your deposit.

12. How do I know which service I need?
    If you’re unsure, our team is here to help! Based on your property type, usage, and goals, we can recommend the best cleaning service to match your needs.

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Absolutely thrilled with my purchase! Outstanding product, exceptional service, and overall an excellent buying experience.

Clarice Turner

Absolutely thrilled with my purchase! Outstanding product, exceptional service, and overall an excellent buying experience.

Brian Moten

★★★★★

★★★★★